{"id":5372,"date":"2023-10-25T10:27:02","date_gmt":"2023-10-25T10:27:02","guid":{"rendered":"https:\/\/www.ictglobe.cy\/?p=5372"},"modified":"2023-10-25T10:30:35","modified_gmt":"2023-10-25T10:30:35","slug":"senior-service-desk-engineer-global-service-desk-centurion","status":"publish","type":"post","link":"https:\/\/www.ictglobe.cy\/?p=5372","title":{"rendered":"Senior Service Desk Engineer (Global Service Desk) &#8211; Centurion"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5372\" class=\"elementor elementor-5372\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ad8bf5 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"7ad8bf5\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a196fe\" data-id=\"3a196fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65345db elementor-widget elementor-widget-image\" data-id=\"65345db\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/elementor\/thumbs\/2-3-q5tbvuassg7pdh12sckvh414dyh6acad54i5vr4bdg.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a19291 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5a19291\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78efe80\" data-id=\"78efe80\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e6a9bd elementor-widget elementor-widget-text-editor\" data-id=\"2e6a9bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"font-weight: 400;\">The Senior Service Desk Engineer holds a pivotal role within the organization, focusing on managing and overseeing the technical aspects of the IT environment. This position involves guiding and mentoring junior team members, ensuring the operational stability of IT systems, implementing best practices, and taking a lead role in resolving advanced technical support challenges.<\/p><p style=\"font-weight: 400;\"><strong><u>Job Duties<\/u><\/strong><\/p><p style=\"font-weight: 400;\"><strong>Technical Oversight<\/strong><\/p><ul style=\"font-weight: 400;\"><li>Provide guidance and mentorship to junior team members, fostering their professional growth.<\/li><li>Oversee the technical support operations, ensuring compliance with established best practices.<\/li><li>Take the lead in resolving complex technical issues, acting as an internal point of escalation.<\/li><li>Implement advanced technical solutions and enhancements to improve system performance and stability.<\/li><li>Collaborate with other departments to align IT strategies with organizational goals.<\/li><li>Lead in the development, monitoring, and implementation of department policies and procedures.<\/li><\/ul><p style=\"font-weight: 400;\"><strong>Setup, Configuration, and Maintenance:<\/strong><\/p><ul style=\"font-weight: 400;\"><li>Lead in the planning and execution of technical setups and configurations.<\/li><li>Oversee the maintenance and management of various IT systems and equipment.<\/li><li>Assist in advanced technical tasks, such as implementing QoS, failover mechanisms, and domain configurations.<\/li><li>Provide backup support to other senior team members for client incidents in case they are unavailable.<\/li><li>Ensure that standardization is maintained in support and configurations.<\/li><li>Oversee preventative maintenance activities, ensuring the integrity of IT systems.<\/li><li>Lead in monitoring and performing basic maintenance of core equipment.<\/li><\/ul><p style=\"font-weight: 400;\"><strong>Technical Expertise:<\/strong><\/p><ul style=\"font-weight: 400;\"><li>Serve as an in-house expert in advanced technical areas, such as networking, VoIP systems, and security.<\/li><li>Continually assess and recommend emerging technologies and improvements.<\/li><li>Act as a resource for resolving complex technical issues and providing guidance on technical solutions.<\/li><li>Stay current with industry trends and best practices.<strong style=\"font-style: inherit; font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">\u00a0<\/strong><\/li><\/ul><p style=\"font-weight: 400;\"><strong>General Knowledge, Skills, and Abilities:<\/strong><\/p><ul style=\"font-weight: 400;\"><li>At least 5 years of experience in a similar senior role.<\/li><li>Strong analytical, problem-solving, and decision-making skills.<\/li><li>Effective task execution and attention to detail.<\/li><li>Prioritization and multitasking skills.<\/li><li>Self-motivated with excellent influencing and leadership abilities.<\/li><li>Willingness to work overtime and be on standby as required.<\/li><li>Ability to work in a fast-paced environment and under pressure.<\/li><\/ul><p style=\"font-weight: 400;\"><strong>Technical Knowledge, Skills, and Abilities:<\/strong><\/p><ul style=\"font-weight: 400;\"><li>CCNA \/ MTCNA \/ MCSE certification.<\/li><li>Proficiency in NAT, routing, TCP\/IP, VPN, firewalls, and VLANs.<\/li><li>Extensive experience in VoIP systems and SIP signaling.<\/li><li>Advanced knowledge of MikroTik systems.<\/li><li>In-depth understanding of 3CX systems.<\/li><li>Knowledge of structured cabling and expert technical expertise in analog, digital, and VoIP services, IP networking, and data service provision.<\/li><li>Strong administration skills<\/li><li>Excellent time management skills<\/li><li>Systematic thinking<\/li><li>Ability to stay calm under pressure<\/li><li>Be able to work independently and accurately<\/li><li>Demonstrate sound work ethics<\/li><li>Effective verbal, written and listening communication skills<\/li><\/ul><div>\u00a0<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b9f35f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b9f35f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a168eac\" data-id=\"a168eac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e4a0fa elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"1e4a0fa\" data-element_type=\"widget\" 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.e-font-icon-svg{height:1em}.elementor-select-wrapper .select-caret-down-wrapper{position:absolute;top:50%;transform:translateY(-50%);inset-inline-end:10px;pointer-events:none;font-size:11px}.elementor-select-wrapper .select-caret-down-wrapper svg{display:unset;width:1em;aspect-ratio:unset;fill:currentColor}.elementor-select-wrapper .select-caret-down-wrapper i{font-size:19px;line-height:2}.elementor-select-wrapper.remove-before:before{content:\"\"!important}<\/style>\t\t<form class=\"elementor-form\" method=\"post\" name=\"Website Senior Service Desk Engineer Application\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"5372\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1e4a0fa\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"ICTGlobe Cyprus\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour email\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_ab020b6 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ab020b6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_ab020b6]\" id=\"form-field-field_ab020b6\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_33d3db9 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_33d3db9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUpload detailed CV\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_33d3db9]\" id=\"form-field-field_33d3db9\" class=\"elementor-field elementor-size-md  elementor-upload-field\" required=\"required\" aria-required=\"true\" data-maxsize=\"3\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_dfe0ad4 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_dfe0ad4\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUpload a motivational letter outlining why are you an ideal candidate for the Senior Service Desk Engineer position advertised at ICTGlobe and answer all questions below.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_dfe0ad4]\" id=\"form-field-field_dfe0ad4\" class=\"elementor-field elementor-size-md  elementor-upload-field\" required=\"required\" aria-required=\"true\" data-maxsize=\"3\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_e7dc0d1 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e7dc0d1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t1. What are the three most important attributes of a successful Senior Service Desk Engineer? \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[field_e7dc0d1]\" id=\"form-field-field_e7dc0d1\" rows=\"4\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_1780594 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1780594\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t2. What is your current monthly basic earnings (CTC), before tax?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[field_1780594]\" id=\"form-field-field_1780594\" rows=\"4\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_bcaf0b2 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_bcaf0b2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t3. What is your earning aspiration at ICTGlobe?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[field_bcaf0b2]\" id=\"form-field-field_bcaf0b2\" rows=\"4\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_eb88ed4 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_eb88ed4\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfqOlIpAAAAAPZTZ6PuJ7rukKL9h4LclGQJ6BDw\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send Now<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-516e39a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"516e39a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ceab360\" data-id=\"ceab360\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52c3535 elementor-widget elementor-widget-text-editor\" data-id=\"52c3535\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>No late applications will be considered<\/p><p>Should you not hear from us within one week of the closing date for this position, please accept that your application was unsuccessful.<\/p><p>Kind Regards,<\/p><p>ICTGlobe\u00a0Recruitment Team<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The Senior Service Desk Engineer holds a pivotal role within the organization, focusing on managing and overseeing the technical aspects of the IT environment. This position involves guiding and mentoring junior team members, ensuring the operational stability of IT systems, implementing best practices, and taking a lead role in resolving advanced technical support challenges. Job [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1433,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[22],"tags":[24],"class_list":["post-5372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-careers","tag-careers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Senior Service Desk Engineer (Global Service Desk) - Centurion - ICTGlobe Cyprus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ictglobe.cy\/?p=5372\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior Service Desk Engineer (Global Service Desk) - Centurion - ICTGlobe Cyprus\" \/>\n<meta property=\"og:description\" content=\"The Senior Service Desk Engineer holds a pivotal role within the organization, focusing on managing and overseeing the technical aspects of the IT environment. 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