{"id":4577,"date":"2023-08-10T10:53:20","date_gmt":"2023-08-10T10:53:20","guid":{"rendered":"https:\/\/www.ictglobe.cy\/?p=4577"},"modified":"2023-08-16T11:15:15","modified_gmt":"2023-08-16T11:15:15","slug":"ictglobe-com-provides-deeper-insight-into-call-centre-data","status":"publish","type":"post","link":"https:\/\/www.ictglobe.cy\/?p=4577","title":{"rendered":"ICTGlobe.com provides deeper insight into call centre data"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4577\" class=\"elementor elementor-4577\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35458211 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"35458211\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36001391\" data-id=\"36001391\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-929e21d elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"929e21d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1905\" height=\"450\" src=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/05\/Untitled-design-21.png\" class=\"attachment-full size-full wp-image-2723\" alt=\"ictglobe\" srcset=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/05\/Untitled-design-21.png 1905w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/05\/Untitled-design-21-300x71.png 300w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/05\/Untitled-design-21-1024x242.png 1024w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/05\/Untitled-design-21-768x181.png 768w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/05\/Untitled-design-21-1536x363.png 1536w\" sizes=\"(max-width: 1905px) 100vw, 1905px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8333f34 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8333f34\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-9341a52\" data-id=\"9341a52\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-ca219f7\" data-id=\"ca219f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c006d74 elementor-widget elementor-widget-image\" data-id=\"c006d74\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ictglobe.cy\/sm_08_callvault\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"728\" height=\"90\" src=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/08\/CallVault_728x90_2.jpg\" class=\"attachment-large size-large wp-image-4568\" alt=\"CallVault_Home\" srcset=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/08\/CallVault_728x90_2.jpg 728w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/08\/CallVault_728x90_2-300x37.jpg 300w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-121126ba elementor-widget elementor-widget-text-editor\" data-id=\"121126ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Clients of business communication and managed services provider ICTGlobe.com can now use AI to analyse voice-based customer feedback more effectively.<\/p><p>The launch of CallVault BI as an add-on to the ICTGlobe.com call recording platform means tailored solutions can be developed that use AI-based call analysis.<\/p><ul><li><a href=\"https:\/\/www.ictglobe.cy\/mybb_08_callvault\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #993300;\">Click here to learn more about CallVault BI.<\/span><\/strong><\/a><\/li><\/ul><p>\u201cIn today\u2019s rapidly evolving landscape, businesses require more sophisticated solutions to enhance their performance.\u201d<\/p><p>\u201cLeveraging Artificial Intelligence (AI) presents a remarkable opportunity to not only elevate customer service levels but also to optimise sales strategies, making them more targeted, intelligent, and effective.\u201d, says ICTGlobe.com co-CEO of Technology and Operations, Hannes Viljoen.<\/p><p>\u201cWith CallVault BI, call recordings are no longer just files \u2013 they\u2019re an untapped treasure chest of data and insights.\u201d<\/p><h3>CallVault BI<\/h3><p>Vastly-improved insights into each customer enable enterprise and SME clients alike to better understand their needs.<\/p><p>This is achieved through AI decoding conversations in a way that reveals greater meaning.<\/p><p>CallVault BI is unique in that it provides near-instant transcription for easy access to call data, rating and categorisation tools that streamline call data management and analysis, and proactive notifications that send automated alerts to inform users about relevant customer information.<\/p><p>All of this AI-powered analysis can be executed across vast quantities of call recordings, making CallVault BI useful for both macroanalysis and micro analysis.<\/p><p>Additionally, CallVault BI leverages the full power of CallVault\u2019s storage platform to ensure that all call data remains secure, even when being analysed.<\/p><p>This security extends to accessibility, too, as only authorised personnel can access the call logs.<\/p><p>\u201cBy delivering actionable intelligence to enhance customer service and overall business performance, CallVault BI is a win-win \u2013 both customers and the companies that aim to satisfy their needs,\u201d said Viljoen.<\/p><h3>ICTGlobe.com<\/h3><p>ICTGlobe.com is a leading supplier of custom, innovative, and integrated ICT solutions to South African resellers \u2013 including CallVault BI.<\/p><p>It offers a wide range of other products across the categories of Voice (VoIP, Hosting, and Telephone Systems), Connectivity (Fibre, Wireless, and Multi-Link) an Services (SaaS, PaaS, Hosting, and Managed Outsourcing Services).<\/p><p>ICTGlobe.com has a strong reputation for offering flexibility in pricing, terms, conditions and more to the end SME and enterprise client.<\/p><p>When it comes to its voice solutions, carrier-grade, licensed fixed-wireless and fibre connectivity options are provided to clients via an extensive distribution channel of over 900 business partners.<\/p><ul><li><span style=\"color: #993300;\"><a style=\"color: #993300;\" href=\"https:\/\/www.ictglobe.cy\/mybb_08_callvault\/\" target=\"_blank\" rel=\"noopener\"><strong>Click here to learn more about 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.e-font-icon-svg{height:1em}.elementor-select-wrapper .select-caret-down-wrapper{position:absolute;top:50%;transform:translateY(-50%);inset-inline-end:10px;pointer-events:none;font-size:11px}.elementor-select-wrapper .select-caret-down-wrapper svg{display:unset;width:1em;aspect-ratio:unset;fill:currentColor}.elementor-select-wrapper .select-caret-down-wrapper i{font-size:19px;line-height:2}.elementor-select-wrapper.remove-before:before{content:\"\"!important}<\/style>\t\t<form class=\"elementor-form\" method=\"post\" name=\"CallVault News Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4577\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"f57ab6c\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"ICTGlobe Cyprus\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour email\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_4720f47 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4720f47\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_4720f47]\" id=\"form-field-field_4720f47\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_2aec6e0 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2aec6e0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_2aec6e0]\" id=\"form-field-field_2aec6e0\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_eb88ed4 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_eb88ed4\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfqOlIpAAAAAPZTZ6PuJ7rukKL9h4LclGQJ6BDw\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send Now<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-846c7f5\" data-id=\"846c7f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ce756a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"7ce756a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-249c1f9\" data-id=\"249c1f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a79a268 elementor-widget elementor-widget-spacer\" data-id=\"a79a268\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c347078 elementor-widget elementor-widget-text-editor\" data-id=\"c347078\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Speak to one of our client relationship managers about getting the right solutions implemented in your business.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3b41ef elementor-align-center elementor-widget elementor-widget-button\" data-id=\"e3b41ef\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.ictglobe.cy\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in touch<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7084afa elementor-widget elementor-widget-spacer\" data-id=\"7084afa\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-124630a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"124630a\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3680fd8\" data-id=\"3680fd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32cc4e0 elementor-widget elementor-widget-spacer\" data-id=\"32cc4e0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88347ed elementor-widget elementor-widget-text-editor\" data-id=\"88347ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>RELATED NEWS<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-389d7d17 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"389d7d17\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b881809\" data-id=\"5b881809\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69cd9f8c elementor-grid-4 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"69cd9f8c\" data-element_type=\"widget\" data-settings=\"{&quot;pagination_type&quot;:&quot;load_more_infinite_scroll&quot;,&quot;cards_columns&quot;:&quot;4&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;load_more_spinner&quot;:{&quot;value&quot;:&quot;fas fa-spinner&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.ictglobe.cy\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-posts.min.css\">\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-5436 post type-post status-publish format-standard has-post-thumbnail hentry category-news tag-testimonials\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.ictglobe.cy\/?p=5436\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"162\" src=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/10\/videoconferencing-group-300x162.png\" class=\"attachment-medium size-medium wp-image-5149\" alt=\"\" srcset=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/10\/videoconferencing-group-300x162.png 300w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/10\/videoconferencing-group-1024x552.png 1024w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/10\/videoconferencing-group-768x414.png 768w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/10\/videoconferencing-group-1536x827.png 1536w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/10\/videoconferencing-group.png 1743w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">News<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.ictglobe.cy\/?p=5436\" target=&quot;_blank&quot;>\n\t\t\t\tICTGlobe: Confidence improves while SMEs seek ways to digitise\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tNovember 9, 2023\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4964 post type-post status-publish format-standard has-post-thumbnail hentry category-news tag-news\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.ictglobe.cy\/?p=4964\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"202\" src=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/10\/SpotterApp-300x202.png\" class=\"attachment-medium size-medium wp-image-4965\" alt=\"\" srcset=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/10\/SpotterApp-300x202.png 300w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/10\/SpotterApp.png 592w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">News<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.ictglobe.cy\/?p=4964\" target=&quot;_blank&quot;>\n\t\t\t\tRefer ICTGlobe products to your network and unlock a lucrative revenue stream\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tSeptember 15, 2023\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4615 post type-post status-publish format-standard has-post-thumbnail hentry category-news tag-news\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.ictglobe.cy\/?p=4615\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/08\/call-centre-300x200.png\" class=\"attachment-medium size-medium wp-image-4617\" alt=\"\" srcset=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/08\/call-centre-300x200.png 300w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/08\/call-centre.png 768w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">News<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.ictglobe.cy\/?p=4615\" target=&quot;_blank&quot;>\n\t\t\t\tTelecoms Channel &#8211; ICTGlobe.com provides deeper insight into call centre data\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tAugust 21, 2023\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4577 post type-post status-publish format-standard has-post-thumbnail hentry category-news tag-news\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.ictglobe.cy\/?p=4577\" tabindex=\"-1\" target=\"_blank\"><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/08\/Picture-1-300x200.jpg\" class=\"attachment-medium size-medium wp-image-4578\" alt=\"ICTGlobe.com provides deeper insight into call centre data\" srcset=\"https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/08\/Picture-1-300x200.jpg 300w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/08\/Picture-1-768x512.jpg 768w, https:\/\/www.ictglobe.cy\/wp-content\/uploads\/2023\/08\/Picture-1.jpg 900w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">News<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.ictglobe.cy\/?p=4577\" target=&quot;_blank&quot;>\n\t\t\t\tICTGlobe.com provides deeper insight into call centre data\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tAugust 10, 2023\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNo Comments\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t\t<span class=\"e-load-more-spinner\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-spinner\"><\/i>\t\t\t<\/span>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"4\" data-next-page=\"https:\/\/www.ictglobe.cy\/index.php?rest_route=%2Fwp%2Fv2%2Fposts%2F4577&#038;paged=2\"><\/div>\n\t\t\t\t<div class=\"e-load-more-message\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c0b32f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c0b32f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4fba575\" data-id=\"4fba575\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Clients of business communication and managed services provider ICTGlobe.com can now use AI to analyse voice-based customer feedback more effectively. 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